Frequently Asked Questions
Everything you need to know about your vaping journey and orders.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer expedited next-day delivery options if you place your order before 2 PM Monday through Friday.
What is your return policy for e-liquids and hardware?
Due to hygiene reasons, e-liquids and coils can only be returned if they are unopened and the seal is intact. Hardware, such as vape kits and mods, comes with a 6-month warranty against manufacturing defects.
How do I know if a product is authentic?
We source all our products directly from reputable manufacturers. Most hardware packaging includes a scratch-and-check authenticity code that you can verify on the manufacturer's official website.
Are your e-liquids TPD compliant?
Yes, all e-liquids sold at E-Cigarette Direct fully comply with the Tobacco Products Directive (TPD) regulations, ensuring they have been tested for safety and are correctly labeled.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via digital wallets like Apple Pay and Google Pay.
Do I need to provide age verification?
Yes, in accordance with legal requirements, we use a secure third-party age verification system to ensure all customers are 18 years of age or older before completing a purchase.