Returns & Exchanges

At E-Cigarette Direct, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items and a comprehensive warranty on all electronic components. If your product is faulty or not what you expected, our dedicated support team is here to ensure a quick and hassle-free resolution.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number and troubleshooting assistance.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all accessories and manuals are included to prevent damage during transit.

• 3.
  Ship the Package

  Attach the provided return label or address the package to our returns department, then drop it off at your nearest authorized postal service point.

• 4.
  Receive Refund or Replacement

  Once our technicians inspect the returned goods, we will process your full refund or dispatch a replacement item within 3-5 business days.